Return and Refund Policy

At Trending pro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be returned within 30 days of delivery.
  • The item must be sealed, unopened, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Opened or resealed products
  • Items damaged due to misuse or mishandling

Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to the original payment method.

Refund Processing Time

Approved refunds are usually processed within 5-10 business days, depending on your financial institution or payment provider.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, Trendingpro will cover the return shipping costs. For all other returns, the customer may be responsible for return shipping costs, unless applicable law provides otherwise.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will endeavor to provide a replacement, exchange, or refund, as applicable.

Exchanges

We may offer exchanges for eligible products, subject to stock availability. Please contact our support team for help.

How to Start a Return

To start a return, contact our customer service team with your order number and details of the item you want to return.

Contact Us

Trendingpro
Company Address: Rua Quinta da Alagoalote 199, 1° FT, 3500-606 Viseu, Portugal
Fulfillment center USA: 21614 Juego Cir, Boca Raton, FL 33433, United States
Email: support@trendingpro.shop
Phone: +351 919 107 104